#11: How Being Customer-Focused Helped Build 3 IdeaPaint Products (Jeff Avallon, IdeaPaint)
Have you ever considered hiring a customer to improve your product? In this episode, we’re interviewing Jeff Avallon, VP of Business Development at IdeaPaint – a high-performing dry erase paint that provides people with the space needed to fully explore their big ideas. Jeff is an entrepreneur by heart starting four different companies: Today’s Catch Catering, Waterdog Lobster […]
#10: Why Great CX is Personalized, Responsive, and Trustworthy (Kristen Craft, Ovia Health)
For this episode, we’re talking all things customer experience with Kristen Craft, VP of Marketing and Business Development at Ovia – the leading maternity benefits program. Kristen has over a decade of experience working for companies like Kaplan, The Parthenon Group, Transparent Language, Wistia, and now Ovia Health. Kristen received her BA from Brown, her Masters in […]
#9: How Network Reps Can Find the Signals from the Noise
We have a special episode lined up for you. In fact, this is the first of its kind…a healthy roundtable discussion with Eli Rosen and Sam Crowell Richard. Today we’re discussing: Why network managers are so valuable. Why they’re bombarded with too much data. How they affect the customer experience. How they can filter through […]
8: Why Customer Experience is Everything to SMBs (Dan Slagen, Alignable)
For this episode, we’re chatting with Dan Slagen, the former CMO at Alignable – the networking platform for small and local business owners. Dan is one of the most respected and well-known marketers in Boston for his work with Hubspot, Nanigans, and Wayfair. He has been featured on Bloomberg TV, Fast Money, The New York Times, the […]
#7: How to Achieve Better Customer Experiences with Machine Learning (Brian Bell Jr., DataRobot)
In this episode, we’re interviewing Brian Bell Jr., the Lead Software Engineer & Team Manager of Data Science at DataRobot – a machine learning platform for data scientists to build accurate predictive models in a fraction of the time that it takes today. This is a revolutionary offering that experts are saying could fundamentally change the data science […]
Considering the Hybrid Workforce? Ask Yourself these 5 Questions First
There is no denying that the workforce is changing. Service companies are shifting from a primarily full-time dedicated staff to a company with third-party independent contractors. Having this flexible workforce (i.e. contractors) gives companies a better chance of growing and boosting profits larger than previously thought. However, while this shift in labor continues, a new […]
#6: What the IOT Means for Lead Management
What does the IoT have to do with lead management? In this episode, we sat down with enterprise and CIO expert, Alex Beletsky, as he revealed: 1. Why lead management in the OEM space is severely lagging. 2. What this “lag” means for enterprise brands. 3. What the IoT means for lead management. Let’s get this […]
#4: What does the on-demand economy mean for service businesses?
Have you ever wanted an on-demand repairman? In this episode, we’re chatting with Dispatch co-founder, Yaakov Zar. We’re discussing what it takes to get that technician to your house in 5-10 minutes, the new technology offerings that are enabling this functionality, and what is preventing the on-demand economy from tapping into the service industry. I hope […]
Modern Service Experience: The Path to Better Customer Loyalty
As you’re reading this article, please reach into your pocket and take out your phone. Think about what this amazing device can do for you. It can fetch a driver to your location in minutes, order tickets to tonight’s movie premiere, read what last night’s diners said about your favorite restaurant, and it can even have someone pick up, […]
#2: The Indicators of Quality in the Service Industry
What does quality really mean? On today’s episode, we’re discussing: What does quality mean in the service industry? The power of five-star reviews. What “being on time” actually means. Finally. we’re answering the general question: “is faster always better?” Get ready to dive into some data. I hope you enjoy listening as much as I […]
