Dispatch Digest – Mobile App Enhancements
Mobile App enhancements to get you more job status We know that you want more control over the service experience your pros are giving your customers every day, and we know how it can be difficult for some pros to adopt the more technical solutions that enable that control. We are excited to review some […]
Dispatch Digest – Is your network leveraging Dispatch at its fullest potential?
Introducing Dispatch Academy! Promoting the adoption of Dispatch across your network is one of the most important things you can do to get the most value out of our platform. Courtesy of their partnership with your brand, providers in your network have access to a wide variety of features in Dispatch, and to a great […]
Flo by Moen & Dispatch Case Study
By using Dispatch, Flo was able to engage their contractors, optimize their service operations, open up transparent messaging across all parties in the service experience, and provide loyalty-inspiring experiences to their customers. “We needed to be able to connect the homeowner to the contractor and to have visibility into the job. We needed to be […]
Case Study – How Dispatch Helped KeyMe Differentiate with Customer Experience
By using Dispatch, KeyMe was able to implement a new home-service business model, ensure locksmith compliance, and significantly improve the end customer experience – all through an out-of-the-box solution requiring little effort from their team. “Our customers care about three things – urgency, up front pricing, and a flawless experience with our locksmiths. Dispatch enables […]
Dispatch Digest – Getting the Most out of Manage
You may already use our enterprise Manage platform for understanding the metrics around your jobs and your pro performance, but chances are there are a few features that you may not know about. In this issue of the Dispatch Digest, we will highlight a few lesser-known but majorly powerful features inside Manage, and show you […]
It’s 10pm, do you know where your leads are?
The world of sales is data-driven and the question of how to track leads become more popular. Modern sales rep has access to data that helps them sell more efficiently than ever. However, without attribution and conversion data, you’ll only get so far. Dispatch Lead Conversion Reporting helps you and your distributors close more leads […]
Dispatch Digest – Introducing Service Provider Profiles
Understanding the performance of your independent service providers, dealers, or franchise locations is one of the most critical and challenging parts of running your service business. Working with Dispatch gives you access to job and provider data that can help you tailor your network and ultimately improve customer satisfaction through better service experiences delivered by […]
Dispatch Named One of Boston’s Best Places to Work
Big news! We have been named to Built in Boston’s Best Small Places to Work and Best Perks & Benefits lists! The Dispatch team strives every day to deliver a platform that helps home service brands gain visibility into service provider performance and take control of their customer experience. Our tight-knit team continues to […]
Vista Equity Partners
Vista Equity Partners, Dispatch Investor Vista Equity Partners (Vista) became an investor in Dispatch in September 2018 after being introduced to the company by another Dispatch investor, GrandBanks Capital. Vista is a leading global investment firm that is exclusively focused on enterprise software, data and technology-enabled businesses. This investment was made out of Vista’s Endeavor […]
Dispatch Digest – October 2020
Delivering excellent service is complex. Customer expectations are higher than ever, and working with independent pros can be challenging. Being able to openly communicate across every party in the service experience can help save operational time and cost, and goes a long way towards giving an excellent service experience for your customers. Through the Dispatch […]
